Frequently Asked Questions
• How do I know if I need to talk with someone?
• Do I need a referral before receiving treatment?
• How do I make an appointment?
• Will my insurance cover the cost of treatment?
• How much do services cost?
• What are the visiting hours and visitor policies for inpatient/residential programs?
• What are your hours?
• What are the pharmacy hours?
• How do I get my loved one into treatment?
• What do I do if my friend or family is continuing to abuse substances or won’t take their psychiatric medication?
• What are my responsibilities as a client?
• How long is the detox and rehab program?
• What should I bring with me inpatient psych and residential substance abuse?
• Can I smoke at Regional?
• Are mental health professionals available to speak to community organizations?
• Do your doctors and staff speak Spanish?
• Is Regional Mental Health Center accredited?
• What is Regional Mental Health Center’s philosophy?
If you feel that you can safely manage the situation, you may take the individual to the nearest ER or to Regional’s Strawhun Center located at 8555 Taft Street in Merrillville. Our Emergency Services and Access team will assist you. If you are able, call first to advise that you are on the way.
How do I know if I need to talk with someone?
Asking the question indicates you probably should speak with someone. When you have issues that are disrupting your ability to complete your daily tasks, it’s time to get some intervention.
Do I need a referral before receiving treatment?
Anyone can request services. Referrals come to us from physicians, schools, hospitals, lawyers, employers, clergy, other professionals, and friends and family.
Will my insurance cover the cost of treatment?
Many services are covered by private insurance, managed care contract, HMO, Medicaid, Medicare or others. You may contact your insurance directly for covered providers, or one of our client service representatives will help you determine coverage and payment agreements.
How much do services cost?
As a non-profit, our Cost of Services are comparable to other providers and are based on the cost of providing services. Insurance, preferred provider and managed care plans may cover treatment. No one will be turned away for inability to pay. Indiana residents may qualify for fee assistance with our Discounted Fee Scale based on income and family size. Staff will assist with determining coverage and designing a payment plan to fit your circumstances.
What are the visiting hours and visitor policies for inpatient/residential programs?
For the inpatient psychiatric unit, visiting hours are available daily between 2:00 p.m. - 3:00 p.m. and 7:00 p.m. - 8:00 p.m. Special visiting arrangements can be made if these hours present great difficulty to visitors. Children under age 14 are not allowed to visit.
The residential substance abuse programs vary by locations. At the Strawhun Center in Merrillville, visiting hours are 6:00 p.m. - 7:00 p.m. on Saturdays. Family Night groups meet Tuesdays and Thursdays from 6:00 p.m. - 8:00 p.m. At the Stark Center in East Chicago, visiting hours are 11:30 a.m. - 12:30 p.m. on Saturdays. Family therapy is held Saturdays from 10:30 a.m. - 11:30 a.m.
For visitors at all locations:
Leave lighters, cigarettes, food, cell phones, purses, backpacks and other personal belongings in your car. Packages for clients must be checked-in with staff.
Any visitor suspected of being under the influence of drugs or alcohol will be asked to leave immediately.
Strawhun Center | 8555 Taft Street, Merrillville, IN
Emergency Services: 24 hours a day, 7 days a week
Business Hours: M - F | 8:30 a.m. - 8:00 p.m.
Walk-in Services: M - Th | 8:00 a.m. - 4:30 p.m. and F | 8:00 a.m. - 2:00 p.m.
Stark Center | 3903 Indianapolis Blvd, East Chicago, IN
Emergency Services: M - F | 8:00 a.m. - 9:00 p.m.
Business Hours: M - Th | 8:30 a.m. - 8:00 p.m. and F | 8:30 a.m. - 5:00 p.m.
Walk-in Services: M - F | 8:00 a.m. - 4:30 p.m.
What are the pharmacy hours?
At the Strawhun Center in Merrillville
Monday through Friday 8:30 a.m. to 5 p.m.
Closed from 12:30 to 1 for lunch
At the Stark Center in East Chicago
9 a.m. - 5:30 p.m. Monday through Thursday
9 a.m. to 3 p.m. on Fridays
How do I get my loved one into treatment?
Encourage them to call to schedule an appointment. You may initiate the call and give some information first to show your support, but those over the age of 18 must request services for themselves.
What do I do if my friend or family is continuing to abuse substances or won’t take their psychiatric medication?
Encourage them to comply with their treatment program and notify the Regional employee that assists them. You may contact Regional's Emergency Services & Access Department 24 hours a day to give information that will be relayed to the person’s treatment provider.
- Provide complete and accurate information.
- Participate actively in your treatment.
- Discuss and ask questions regarding any aspect of your treatment, which is unclear to you.
- Respect other clients and staff and their right to privacy.
How long is the detox and rehab program?
Recovery Matters at the Stark Center in East Chicago offers a maximum detoxification time of five days, and the maximum length of residential rehab is thirty days.
At the Strawhun Center in Merrillville, detox is conducted on an outpatient basis, and residential rehabilitation service averages eight to ten days.
Can I smoke at Regional?
No. Smoking is not allowed in any Regional facility or on the grounds. For those clients that are staying in a program, you may speak with a doctor about using a nicotine patch.
Are mental health professionals available to speak to community organizations?
Our staff speaks to groups about several mental health topics ranging from managing depression to sexual abuse trauma to gambling problems. Seminars and professional development workshops can be customized to fit your needs.
Is Regional Mental Health Center accredited?
We’re accredited and/or licensed by several organizations, including The Joint Commission, the Indiana Division of Mental Health and Addictions, and American Psychological Association.
What is Regional Mental Health Center’s philosophy?
Regional Mental Health Center recognizes all aspects of a person and promotes a balanced, whole view of the person. Each client is evaluated on an individual basis, and participates in programs designed specifically to meet his or her needs. A major goal is the restoration of one’s self-confidence and sense of responsibility. Clients are encouraged to do as much as possible for themselves, and to actively participate in their treatment planning and progress. The Regional Mental Health Center staff will facilitate and support each person’s pursuit of self-understanding and personal balance. Regional believes that each person is ultimately responsible for his or her own behavior.